EXPERIENCE IS THE TEACHER OF ALL THINGS
-Julius Ceaser

Monday, February 21, 2011

Why I Switched From Maybank2U to CIMBclicks

Many of us have been using the convenience of online banking for fast and easy transactions. It is no doubt that we agree the usefullness of using online banking for most transactions because it can be done at the comfort of our own home.

Many too have been using Maybank2U facilities, me inclusive. But since early last year I was forced to stop using Maybank2U facilities ever since I forgot my password and my account was blocked. I know the best solution is to contact the customer service which I did. Failing the first trial, I did a second. Both ended up with a failure. Them main reason is the customer service fail to respond to my request for unblocking the account. I had to wait in vain and loosing money to my phone provider and in the end nothing fruitful.

Maybe the customer service at their office is very busy even at midnight.

I called personally at one of their e-banking outlet and the answer is I have to call the customer service, which is the same number. I gave up.

Recently I experience the same situation with CIMBclicks. They changed the password from 10 to 8 units. I can’t log in to my account.

I went to the bank and, I lift off my hat because the customer service is so efficient. When I inquire at the front desk, the lady on duty immediately called their customer service using their own phone and within 10 minutes, everything was settled. The lady put her best effort to sort out and that’s the way customer service should be.

That’s hoe I switched my online banking experience from a suppose to be the largest bank in Malaysia to another.

I think customer service is one way one can loose customers. 

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