I bought a genuine Karspersky Internet Security software from Low Yatt Plaza at a pricethat lower than the listed or RRP. Thats due to stiff competition I think.
After using it for a few weeks and my netbook is being protected well than one day a message pops up telling me that Black list of keys is missing or corrupted and I was asked to run update which I did. This was the message.
However the updating process was not successful. error messages keeps popping up, even after I cancel the message. It was so annoying. This keeps popping up. Eventhough I deleted the data of the error report, the same message keeps coming. All the error messages belo keep coming. Luckily I did not cum to ease the tension.
I turn to Techlane, the authorised company in Malaysia for the software. I sent them an email and get a prompt response from the Technical Engineer. Since the PC Fair is just round the corner I decided to bring my netbook the to Karspersky booth to have the technician look into the matter. However it can't be done.
After a few exchanging of emails, I was asked to download the trial version which is the same as the actual software. I did and downloaded the trial pack which is valid for 30 days. However I downloaded the wrong software from what I bought which resulted in me not being able to licensed my pack. I bought a Internet Security pack but downloaded the Anti Virus trial. After a few trial and error only I realised the mistake. So I uninstall the Anti Virus and downloaded and reinstall the Internet Security. And this time I was successful. I manage to legalise the software.
I appreciate the patience, advice and effort from the technical enginer Pepsi Koh who keep contacting me to know the status of my problem. Now it has been back onthe right track again and I hope the trobule will not arise again. I hope Karspersky will not tell me that Black list of keys is missing or corrupted again.
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