I thought Maxis is efficient based on their promotion. During the Akademi Fantasi showdown at Putra Stadium, Bukit Jalil, I subscribed to the Maxis Broadband and if connection is positive to my needs, I am terminating my Celcom Broadband which sucks.
At first my application was turned down because I have some back dated debts with TMTouch (now defunct) previously. Principally they lost one customer. So I register under my wife's name. I was told that my subscription will be activated that night. However until 3.44 pm the next day (Sunday 25th May) it is still not activated. I called the 24/7 Customer Service and was told that my case will be forwarded to the relevant department and it will take about 24 hours to get my subscription activated. Oh My God!!!!!. I have to wait for two days (48 hours) just for the technicians at Maxis to click the mouse on their keyboard and activate my account.
Now I have lost 2 days of my 7 days trial connection using the USB Modem so that I can get back my refund of RM 100.
Until I post this blog, the account has not been activated. I think after this there is enough for me relating to Maxis. Since they originated from the same company that operates ASTRO their service is not much better than ASTRO that created lots of complains from subscribers. Like father like son.
At first my application was turned down because I have some back dated debts with TMTouch (now defunct) previously. Principally they lost one customer. So I register under my wife's name. I was told that my subscription will be activated that night. However until 3.44 pm the next day (Sunday 25th May) it is still not activated. I called the 24/7 Customer Service and was told that my case will be forwarded to the relevant department and it will take about 24 hours to get my subscription activated. Oh My God!!!!!. I have to wait for two days (48 hours) just for the technicians at Maxis to click the mouse on their keyboard and activate my account.
Now I have lost 2 days of my 7 days trial connection using the USB Modem so that I can get back my refund of RM 100.
Until I post this blog, the account has not been activated. I think after this there is enough for me relating to Maxis. Since they originated from the same company that operates ASTRO their service is not much better than ASTRO that created lots of complains from subscribers. Like father like son.
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